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Frequently asked questions
How is product support handled?
Product support is community-driven. Log in to the forum, post your question, and a Tron Buildings team member (or another operator) will respond.
What does the Station actually run on?
Every Station is built on the Raspberry Pi CM5 — an off-the-shelf industrial compute module — running the full Tron Buildings software suite. We ship it pre-loaded and ready to install, with a published bill of materials, so you can source a spare module yourself and swap it without a service call.
Is there a subscription?
Maintenance Station is $25 per user per month, which covers software updates, cloud access, encrypted backups, and support. Hardware is a separate purchase — a Tron Gateway is $750: $615 for the hardware plus a $135 annual software license that keeps it updated and supported. The hardware itself is yours outright; if you ever stop the license, the gateway keeps running with the software it has.
How does the AI work — and what does it cost?
Tron Buildings runs its agents locally on the Station itself: no tokens, no per-call charges, and no data leaving the building. If you want to bring your own assistant, the Station exposes an MCP server that Claude, ChatGPT, or any modern AI tool can connect to.
What happens if the internet goes down?
Maintenance Station keeps running. Local AI, BACnet, Modbus, and Haystack stay live on the LAN. Operators on the building's network can still log in via the local escape hatch.
How do I get a refund or cancel?
Email us at ben@tronbuildings.com and we'll handle it promptly. There's no contract lock-in — you own the hardware.